Strategic Biometrics Programme

Transforming passenger processing at Manchester Airport through strategic product leadership and cross-functional collaboration

Role
Product Lead
Challenge
T2 Consolidation
Partner
VisionBox (Amadeus)
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The Challenge

With Manchester Airport's consolidation of operations into Terminal 2, we faced a critical challenge: effectively segregating and managing passengers from International, Common Travel Area (CTA), and Domestic flights within a shared departures and arrivals space.

Strategic Approach

This wasn't just about implementing technology, it was about transforming mindset. We focused on five key principles that drive lasting value:

1. Value-anchored development 2. Early journey visualisation
3. Cross-functional collaboration 4. Iterative feedback
5. Storytelling-driven change management

Delivered in partnership with MAG Technology and VisionBox (now Amadeus), combining user-centred design, artificial intelligence, and strategic innovation.

The Vision

BUPA Digital Servicing Vision Overview
BUPA Digital Servicing Vision Overview
Biometric Touchpoint Design
Passenger Enrolment User Flow
Boarding Experience
System Status Visual Alerting
Boarding Experience
Enrolment / Reconciliation Gate Installation

Impact

This programme exemplifies modern product leadership: driving value through clarity, collaboration, and continuous improvement.

Strategic Enabler

for Manchester Airport's future operations, inspiring confidence, aligning teams, and creating value at every step of the transformation journey.